Frequently asked questions
Everything worth knowing before you book your airport ↔ Disneyland Paris transfer.
How is the price of my transfer calculated?
The price is fixed and confirmed before you book. It depends on the number of passengers, the amount of luggage and the vehicle you choose (saloon, SUV, van or premium). Tolls, waiting time and child seats are always included.
What happens if my flight is delayed?
We track your flight number in real time. Your driver adjusts the pick-up time automatically, at no extra cost, even at night.
Where do I meet the driver at the airport?
In the arrivals hall of your terminal, with a name board. You receive his phone number by SMS or WhatsApp before you land.
Are child seats provided?
Yes, free of charge. Tell us your children’s ages when booking: infant carrier, child seat or booster will be fitted before pick-up.
How many people and bags can you carry?
Up to 4 passengers and 3 bags in a saloon, up to 8 passengers and 8 bags in a van. Pushchairs and equipment are welcome — mention them in your quote request.
How do I pay?
Card on board, cash, or a payment link in advance. No deposit is required for most transfers.
Can I cancel or change my booking?
Yes, free of charge up to 24 hours before the transfer. Just contact us on WhatsApp or by phone.
Does the driver speak English?
Yes — French and English. We regularly welcome families travelling to Disneyland Paris from all over the world.
Do you serve all Disney and partner hotels?
Yes: Disney hotels (Disneyland Hotel, Newport Bay, Sequoia, Cheyenne, Santa Fe, Davy Crockett Ranch) and partner hotels in Val d’Europe, Magny-le-Hongre, Bailly-Romainvilliers and Serris.
Do you do journeys other than Disney?
Yes: CDG/Orly/Beauvais ↔ Paris transfers, Paris railway stations, Versailles day trips and hourly hire. Just ask for a quote.
Do you operate at night and on public holidays?
Yes, 24/7 all year, including very early and very late flights. Book ahead to guarantee availability.
Another question?